Terms & Conditions

Last Updated: March 18, 2025

Welcome to Mencode.online (the "Website"), operated by Mencode ("us", "we", or "our"). By accessing or using our Website, you agree to comply with the following Terms and Conditions ("Terms"). Please read them carefully before proceeding. If you do not agree with any of these Terms, please do not use our Website.

1. Acceptance of Terms

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other applicable policies.

2. Changes to Terms

We may modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website signifies your acceptance of any modifications.

3. Use of the Website

You agree to use this Website for lawful purposes only. You must not:

• Engage in fraudulent, misleading, or unlawful activities.

• Disrupt or interfere with the security of the Website.

• Copy, modify, or distribute content without our permission.

4. Intellectual Property Rights

All content, including text, graphics, logos, and images, is the property of Mencode and is protected under Australian and international copyright and trademark laws. You may not reproduce, distribute, or use any content without our explicit permission.

5. Purchases & Payments

When making a purchase on our Website, you agree to provide accurate and complete payment information. We accept multiple payment methods, and all transactions are processed securely. You are responsible for ensuring your payment details are valid at the time of purchase.

5.1 Pricing & Taxes

All prices listed on the Website are in Australian Dollars (AUD) and include GST (where applicable). We reserve the right to update prices at any time.

5.2 Order Confirmation

After placing an order, you will receive a confirmation email. If we cannot fulfil your order, we will notify you and provide a full refund if payment has been processed.

5.3 Fraud Prevention

We reserve the right to refuse any order if fraud is suspected. Additional identity verification may be required.

6. Shipping & Delivery

We offer Australia-wide shipping with estimated delivery times outlined at checkout. Shipping times are estimates only, and we are not liable for delays caused by external factors.

6.1 Lost or Damaged Items

If your order is lost or damaged in transit, please contact us at info@mencode.online within 7 days of delivery for assistance.

7. Returns & Refunds

7.1 Consumer Guarantees

Under Australian Consumer Law (ACL), you are entitled to a replacement, refund, or repair if a product:

• Is faulty or damaged.

• Does not match its description.

• Is not of acceptable quality.

We do not offer refunds for change of mind purchases.

7.2 Return Process

To initiate a return, contact us at info@mencode.online within 30 days of receiving your item. Products must be unused and in original packaging. Return shipping costs may apply unless the product is faulty.

8. Limitation of Liability

We do not guarantee that the Website will be error-free, uninterrupted, or free of harmful components. Mencode.online is not liable for any:

• Loss of data or profits.

• Indirect, incidental, or consequential damages.

• Errors, omissions, or reliance on third-party content.

In jurisdictions where limitations of liability are restricted, our liability is limited to the maximum extent permitted by law.

9. Privacy & Data Protection

We respect your privacy. Our collection and use of personal information are governed by our Privacy Policy, which complies with the Australian Privacy Act 1988.

10. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We reserve the right to suspend or terminate accounts if suspicious activity is detected.

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of Victorian courts.

12. Dispute Resolution

We encourage customers to contact us first to resolve any disputes amicably. If a resolution cannot be reached, we may suggest mediation or arbitration before pursuing legal action.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at info@mencode.online.

By continuing to use our Website, you agree to abide by these Terms & Conditions.